Terms & Conditions

Welcome to Spa Era. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before booking or availing any services. If you do not agree with any part of these terms, please refrain from using our website or services.

Booking & Payment

All bookings made through our website, phone, or other communication channels are subject to availability and confirmation. Prices displayed are subject to change without prior notice. Full or partial advance payment may be required to secure appointments. By making a booking, you agree to provide accurate personal and payment information. Spa Era reserves the right to refuse or cancel any booking at its discretion.

Cancellations & Refunds

Cancellation policies vary depending on the service booked. Clients are encouraged to notify us in advance if they need to cancel or reschedule. Late cancellations or no-shows may result in cancellation charges. Refunds, if applicable, will be processed according to our internal policies and timelines. Promotional or discounted bookings may be non-refundable.

Service Limitations

All spa and massage services are provided for relaxation and wellness purposes only and do not constitute medical treatment. Spa Era reserves the right to modify, limit, or discontinue any service without prior notice. Services may be declined if a client’s condition is deemed unsuitable for treatment or if safety standards cannot be maintained.

User Conduct

Clients are expected to behave respectfully toward staff and other guests. Any inappropriate behavior, harassment, or violation of spa policies may result in immediate termination of services without refund. Spa Era maintains a zero-tolerance policy toward misconduct and reserves the right to refuse service to anyone.

Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information for booking, communication, and service-related purposes. We are committed to maintaining confidentiality and protecting your data.

Liability

Spa Era, its owners, employees, and affiliates shall not be held responsible for any injury, loss, or damage arising from the use of our website or services, except where required by law. Clients accept full responsibility for disclosing any medical conditions or sensitivities prior to treatment. All services are availed at the client’s own risk.

Contact

If you have any questions regarding this Terms & Conditions, please contact us

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